Home: Packages of VIP

Enjoy triple play advantages of VIP:

• V Video or Internet Protocol Television (HyppTV)
• I High Speed Internet
• P Phone (Voice Service)

And discover a whole new world in entertainment, communication and information.

UniFi Promotion:
FREE Installation Fee for all UniFi packages (for a limited time only)! Sign up for UniFi now and SAVE up to RM200 on Installation Fee.
Don't miss out on this great offer!

*Free 1-month subscription fee is not applicable for upgrading Streamyx to UniFi during Super Speed Me promotion period.

IMPORTANT NOTES

Service contract

1. The UniFi service contract is for 24 months.
2. If service is terminated within this contract period, a penalty of RM500 will apply.

Pre-installation

1. Customers will be contacted by TM UniFi Centre upon successful registration to make an appointment for installation.
2. TM UniFi Centre will call customers again 3 days before and 24 hours before installation to confirm the appointment.
3. A fee of RM 200 will be imposed for cancelled / deferred appointment requests received within 24 hours of the scheduled installation date.

Installation

General Requirements

1. Customers are expected to be present when installation is carried out.
2. Customers are required to sign the Work Order Acceptance Form before any installation work commences.
3. Some minimal drilling will be required to connect the fibre cable from the outside to the inside of a customer's premise.
4. The equipment being installed will require access to 4 power points.
5. Appointments for installation will not be made for premises that are being renovated.

Standard Installation

1. A fee of RM200 will be imposed for standard installation.
2. The wiring work carried out will run along the surface of walls and will be enclosed in a casing called 'raceway'.
3. If additional cabling is required beyond what is provided in the standard package, extra charges will be imposed.
4. The extra charges will be included in the customer's next bill and will not require upfront cash payment.

Non-Standard Installation

1. Non-standard installation includes concealed wiring, wiring over the plaster ceiling, and underground / buried cabling.
2. If customers require non – standard wiring, customers can engage their own contractors to carry out the wiring work or select a contractor from TM's panel of contractors.
3. Charges will be imposed for non-standard installation activities.
4. Charges quoted will cover the cost of workmanship only. These charges are to be settled in cash with the contractor concerned.
5. All material costs will be included in customer's next bill.

For High-Rise Buildings

1. If customer's premise is located in a high – rise building, the customer is required to obtain the building management's permission prior to installation.
2. If the building already has internal copper cabling, the customer must terminate the existing fixed line broadband service (if any) to install UniFi since it will utilize the same wiring.

Equipment & Service

1. UniFi is a wired high speed broadband service and therefore, the most optimum service will be obtained if there is wired connectivity.
2. Wireless capability is provided as an additional benefit to the service. However, it is important to note that wireless connectivity has its limitations.
3. All equipment provided for the UniFi service come with a 12-month warranty.
4. A UniFi service installation is considered successful only if all the services offered are fully installed and activated which means that for the Residential package, High Speed Internet, Voice and IPTV services must be activated. Partial service activation is not allowed.

BILLING

1. All bills will be mailed to customers billing address.
2. Customers are advised to provide the updated / correct address to ensure that the bill is received in a timely manner.
3. Customers can also view their UniFi bills at www.tm.com.my under MyUniFi.

ZERO Entry :

• RM0 installation and activation fee
• RM0 for equipments 
• RM0 deposit
• 1 year warranty

TM's UniFi high speed internet service brings you the world of Video, Internet and Phone for your enjoyment. For easy reference, the packages you see here are termed "V" for Video, "I" for Internet and "P" for Phone, while numbers indicate the download speeds.